Your home is now your office, gym, and schoolroom. Kaiser Permanente is already built for this new world of health care, making it easier for you to get the care you need. Flexibility is key. You can talk to a nurse at any time of the day, schedule an exam for a family member from your kitchen table, and receive medications delivered right to your doorstep.1 You need fast, convenient care that does not further complicate your day.
Kaiser Permanente’s integrated health system offers care on demand, with access online, by phone, in person, or via video.2 We’re doing more telehealth visits than ever before and have logged more than 500,000 video visits since the start of the program in 2013. This empowers our patients to choose the place and time for the service they need. Now you don’t have to decide between taking a meeting or getting a health need addressed
Meet with your personal physician, pediatrician, behavioral health provider, or emergency medicine doctor via video visit2 on your phone, computer, or tablet — right from the office.
Schedule doctor and lab appointments, get certain lab results, order prescriptions,2 get medication reminders, and email your doctor with our apps — all on your lunch break.
Take advantage of remote monitoring to collect diagnostic medical data directly from a device and save a trip to the doctor.
Traditional fee-for-service care limits the ways you can access care, and is inconsistent from provider to provider. But as a Kaiser Permanente member, you can access care on demand for greater control of your health. We have even more valuable info available at the “Download info” button.
Whether you’re a member who wants to make the best use of your plan or a nonmember considering entering our integrated system to start getting care how you want it, this resource can help you make the best care decisions for you and your family.
1Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can mail to addresses in VA, MD, DC, and certain locations outside of the service area.
2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
3In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
4The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). .