Health care shouldn’t limit your health. But traditional fee-for-service health care leaves patients with little control over their care experience. Having to constantly ask yourself “Why can’t I?” when it comes to your health or the health of a loved one isn’t how health care should work. And at Kaiser Permanente, it doesn’t.
In our integrated health system — the leading system in the region1 — we’ve removed the barriers between you and the control you want. With access to care on demand, you choose when, where, and how you get care based on what best fits your needs at the time. And whether it’s online, by phone, via video visit,2 or in person, you never have to sacrifice the quality care our award-winning doctors3 deliver.
Staying healthy while staying safe is everyone’s concern, especially now. Kaiser Permanente has built an exceptional network of virtual care to supplement in-person visits. Just jump on a call 24/7 with a registered nurse or schedule a video visit2 with your doctor — or a team of doctors. Telehealth connects you to high-quality health care when and where you need it by phone or on any smart device.
Your doctors are connected and collaborate with you on your care. Your health record is tracked in our network, allowing your doctors immediate access to your medical history, health status, and prescribed medications. We are proud to have pioneered this innovative collaboration and data sharing between health care professionals. Seamlessly connecting your doctor to your entire care team, including specialists, helps eliminate redundancy and can expedite discovery and recovery.
At Kaiser Permanente, our patients aren’t appointments on a doctor’s schedule. They are people with specific needs. And our integrated system of care enables us to individually support each one along their health journey. Our award-winning doctors3 and specialists — along with nurses, pharmacies, and health plan — are all connected to each other, and to the patient and their medical history via an electronic medical record. Every encounter is documented there, so we know our member’s overall health picture.
We have decades of experience providing care by email, via phone or video,2 and online. These are all core components of our integrated delivery system, not add-ons, so quality care is built into every experience. And unlike many insurers, we don’t outsource these services to providers who don’t know our patients’ medical histories. So, our caregivers can all share this information and work together and with you to resolve issues more efficiently, getting you healthier faster.
Traditional fee-for-service care limits the ways you can access care, and is inconsistent from provider to provider. But as a Kaiser Permanente member, you can access care on demand for greater control of your health. We have even more valuable info available at the “Download info” button.
Whether you’re a member who wants to make the best use of your plan or a nonmember considering entering our integrated system to start getting care how you want it, this resource can help you make the best care decisions for you and your family.i
1In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
3The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021).
4Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can mail to addresses in VA, MD, DC, and certain locations outside of the service area.
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