Meet with your personal physician, pediatrician, behavioral health provider, or emergency medicine doctor via video visit1 on your phone, computer, or tablet — at home, at work, or on the go.
Get treated for a wide variety of illnesses or injuries requiring prompt medical attention, including sprains, breaks, backaches, flu symptoms, sore throats, earaches, and much more.
Take advantage of remote monitoring to collect diagnostic medical data directly from a device and save a trip to the doctor.
In person – Make same- or next-day appointments at any of our medical facilities—most offering primary care, lab, X-ray, and pharmacy together under one roof.
Phone – Call for 24/7 care advice from our registered nurses, make phone appointments with your physician, and receive text alerts for appointment and medication reminders, so you can make care decisions on your schedule.
Home – Order your prescriptions online for delivery directly to home or work2 — often within 48 hours — see your doctor via video visit,1 and get remote monitoring to access the care you need conveniently.
Email – Message your doctor for a reply within 24 – 48 hours and contact registered nurses for advice 24/7.
Away from home – Visit MinuteClinics for urgent care services when a Kaiser Permanente facility is not available, and receive urgent or emergency care away from home — or when traveling out of the country.
Unprecedented times require innovative solutions. Our leading health system3 of care and coverage is uniquely suited to support you through changing conditions with care innovations, customized coverage, convenient telehealth options, and award-winning physicians4 free from insurance entanglements. Since April 2020, 80% of all care visits are virtual, over 18,000 computers have been deployed to increase telehealth visits and enable remote call center support, and our prescription home delivery has been offering same-day delivery and curbside pickup.2
Our integration and experience with previous pandemics make us uniquely capable of delivering ongoing care through COVID-19 by working with the CDC, state governments, and local municipalities. Having the world’s largest civilian electronic network ensures long-term access to care through a national command center. We’re also strategically redeploying our staff and resources where most needed to better protect our front-line workers.
Traditional fee-for-service care limits the ways you can access care, and is inconsistent from provider to provider. But as a Kaiser Permanente member, you can access care on demand for greater control of your health. We have even more valuable info available at the “Download info” button.
Whether you’re a member who wants to make the best use of your plan or a nonmember considering entering our integrated system to start getting care how you want it, this resource can help you make the best care decisions for you and your family
1If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
2Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can mail to addresses in VA, MD, DC, and certain locations outside of the service area.
3In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
4The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021).