Maintain control

You decide how, when, and where you get your care  

Health care is the only product people buy that they don’t feel like they truly own. After they pay for their care, it seems like all the decisions about how to use it are taken out of their hands. From banking to shopping to entertainment, control is key for consumers in today’s digital age. Yet somehow, the traditional fee-for-service model leaves patients with no say in how they receive or manage their care. Kaiser Permanente’s integrated system of care puts our patients in charge. Whether at home, at work, or on vacation, we offer innovative, convenient options to access care according to their preference: online, by phone, via video visit,1 or in person. When, where, and how our Top Docs2 deliver care is left up to the patient — which saves time and provides a better health care experience.

Your care. On demand.



Call for 24/7 care advice from our registered nurses, make phone appointments with your physician, and receive text alerts for appointment and medication reminders, so you can make care decisions on your schedule.



Schedule doctor and lab appointments, get certain lab results, order prescriptions,3 get medication reminders, and email your doctor with our apps — all on your lunch break.

Access Away From Home

Away from home

Order your prescriptions online for delivery directly to home or work3 — often within 48 hours — see your doctor via video visit,1 and get remote monitoring to access the care you need conveniently.

Phone – Call for 24/7 care advice from our registered nurses, make phone appointments with your physician, or receive text alerts for appointment and medication reminders.

Video – Meet with your personal physician, your child’s pediatrician, a behavioral health clinician, or emergency medicine doctor via video on your phone, computer, or tablet.1

Remote – Take advantage of remote monitoring to collect diagnostic medical data directly from a device, saving a trip to the doctor.

Urgent Care – Get treated for a wide variety of illnesses and injuries requiring prompt medical attention, including sprains, breaks, backaches, flu symptoms, sore throats, earaches, and much more.

Email – Message your doctor for a reply within 24 – 48 hours and contact registered nurses for advice 24/7.

Online – Connect to your personal health record, get certain lab results, schedule appointments, get medication reminders, and more with our apps to keep up to date on your health.

Exceptional health care is yours — virtually anywhere

Staying healthy while staying safe is everyone’s concern, especially now. Kaiser Permanente has built an exceptional network of virtual care to supplement in-person visits. Just jump on a call 24/7 with a registered nurse or schedule a video visit1 with your doctor — or a team of doctors. Telehealth connects you to high-quality health care when and where you need it by phone or on any smart device.

Your doctors are connected and collaborate with you on your care. Your health record is tracked in our network, allowing your doctors immediate access to your medical history, health status, and prescribed medications. We are proud to have pioneered this innovative collaboration and data sharing between health care professionals. Seamlessly connecting your doctor to your entire care team, including specialists, helps eliminate redundancy and can expedite discovery and recovery.

Pandemic readiness for you and your family

Unprecedented times require innovative solutions. Our leading health system4 of care and coverage is uniquely suited to support you through changing conditions with care innovations, customized coverage, convenient telehealth options, and award-winning physicians2 free from insurance entanglements. Since April 2020, 80% of all care visits are virtual, over 18,000 computers have been deployed to increase telehealth visits and enable remote call center support, and our prescription home delivery has been offering same-day delivery and curbside pickup.3

Our integration and experience with previous pandemics make us uniquely capable of delivering ongoing care through COVID-19 by working with the CDC, state governments, and local municipalities. Having the world’s largest civilian electronic network ensures long-term access to care through a national command center. We’re also strategically redeploying our staff and resources where most needed to better protect our front-line workers.

Our integrated system us better for your health

At Kaiser Permanente, our patients aren’t appointments on a doctor’s schedule. They are people with specific needs. And our integrated system of care enables us to individually support each one along their health journey. Our award-winning doctors2 and specialists — along with nurses, pharmacies, and health plan — are all connected to each other, and to the patient and their medical history via an electronic medical record. Every encounter is documented there, so we know our member’s overall health picture.

We have decades of experience providing care by email, via phone or video, and online. These are all core components of our integrated delivery system, not add-ons, so quality care is built into every experience. And unlike many insurers, we don’t outsource these services to providers who don’t know our patients’ medical histories. So, our caregivers can all share this information and work together and with you to resolve issues more efficiently, getting you healthier faster.

All roads lead to an award-winning physician

The engine that drives our integrated system of care is the team of award-winning physicians2 from the Mid-Atlantic Permanente Medical Group. They are the largest medical group in the Mid-Atlantic region, exclusively treating Kaiser Permanente members. Hundreds have been recognized as Top Doctors.2

Kaiser Permanente’s integrated system of care amplifies the skills of our 1,700+ doctors, so you benefit from their complete body of knowledge. Since our physicians are all connected, they work together to coordinate your follow-up care, monitor conditions, and support prevention through any care option you choose. When the top doctors in the region have the most up-to-date health information, they can help you make the best choices for your overall well-being.

Learn more about your care options with Kaiser Permanente

Traditional fee-for-service care limits the ways you can access care, and is inconsistent from provider to provider. But as a Kaiser Permanente member, you can access care on demand for greater control of your health. We have even more valuable info available at the “Download info” button.

Whether you’re a member who wants to make the best use of your plan or a nonmember considering entering our integrated system to start getting care how you want it, this resource can help you make the best care decisions for you and your family.