Schedule doctor and lab appointments, get certain lab results, order prescriptions,2 get medication reminders, and email your doctor with our apps — all on your lunch break.
In person – Make same- or next-day appointments at any of our medical facilities — most offering primary care, lab, X-ray, and pharmacy together under one roof.
Video – Meet with your personal physician, your child’s pediatrician, a behavioral health clinician, or emergency medicine doctor via video on your phone, computer, or tablet.3
Remote – Take advantage of remote monitoring to collect diagnostic medical data directly from a device, saving a trip to the doctor.
Urgent Care – Get treated for a wide variety of illnesses and injuries requiring prompt medical attention, including sprains, breaks, backaches, flu symptoms, sore throats, earaches, and much more.
Email – Message your doctor for a reply within 24 – 48 hours and contact registered nurses for advice 24/7.
Away from home – Visit MinuteClinics for urgent care services when a Kaiser Permanente facility is not available, and receive urgent or emergency care away from home — or when traveling out of the country.
At Kaiser Permanente, our patients aren’t appointments on a doctor’s schedule. They are people with specific needs. And our integrated system of care enables us to individually support each one along their health journey. Our award-winning doctors1 and specialists — along with nurses, pharmacies, and health plan — are all connected to each other, and to the patient and their medical history via an electronic medical record. Every encounter is documented there, so we know our member’s overall health picture.
We have decades of experience providing care by email, via phone or video, and online. These are all core components of our integrated delivery system, not add-ons, so quality care is built into every experience. And unlike many insurers, we don’t outsource these services to providers who don’t know our patients’ medical histories. So, our caregivers can all share this information and work together and with you to resolve issues more efficiently, getting you healthier faster.
Traditional fee-for-service care limits the ways you can access care, and is inconsistent from provider to provider. But as a Kaiser Permanente member, you can access care on demand for greater control of your health. We have even more valuable info available at the “Download info” button.
Whether you’re a member who wants to make the best use of your plan or a nonmember considering entering our integrated system to start getting care how you want it, this resource can help you make the best care decisions for you and your family.
1The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021).
2Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can mail to addresses in VA, MD, DC, and certain locations outside of the service area.
3If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
4In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.